Exchange
& Refund Policy
At Aeen Wears, your satisfaction is our priority. We want you to have a smooth and hassle-free experience with every order. Please read our exchange and refund policies below.
Our Policies
Exchange, refunds & return requests
Exchange Policy
Exchange Window
You can request an exchange after receiving your order, provided the product meets the eligibility conditions below.
Eligibility Conditions
- Product must be unused, unwashed and undamaged.
- All tags, labels and original packaging must be intact.
- Order number / invoice is required.
- For damaged or defective products, an unboxing video may be required to confirm the issue.
Reasons We Accept Exchanges
- Wrong size received
- Wrong item delivered
- Damaged or defective product
- You didn't like the design / product is not satisfactory
Shipping Charges
- If we sent a wrong or defective item → Free Return / Free Exchange.
- If the customer doesn't like the product or ordered the wrong size → return shipping charges apply.
- COD shipping fee is non-refundable.
Important Notes
- Items purchased during sales, discounts or promotions are eligible for exchange only, unless defective.
- Customized or personalized items are not eligible for return or exchange.
Processing Time
After the returned item is received and passes inspection, the exchange process takes 3 to 7 business days.
Refund Policy
Refund Eligibility
Refund requests can be made after receiving your order, provided the product meets our return eligibility requirements.
Eligibility Conditions
- Product must be unused, unwashed and undamaged.
- All tags, labels and original packaging must be intact.
- Order number / invoice is required.
- For damaged or defective product claims, an unboxing video may be required.
Reasons We Accept Refunds
- Wrong item delivered
- Damaged or defective product
- Product is not satisfactory
- You didn't like the design
Refund Options
Once the returned product is received and inspected, you may select:
- Store Credit – Full product value for a future purchase.
- Bank Refund – Refund will be processed through the applicable payment method. Shipping charges are non-refundable.
Shipping Charges
- For a wrong or defective item, return shipping is free.
- If the customer doesn't like the product or ordered the wrong size, return shipping charges apply.
- COD shipping fee is non-refundable.
Important Notes
- Items purchased during sales, discounts or promotions are eligible for exchange only and are not eligible for refunds, unless defective.
- Customized or personalized items are not eligible for refund or exchange.
Processing Time
After the returned item is received and passes inspection, the refund process takes 3 to 7 business days.
How to Request Return / Exchange
Kindly contact our support team with the following details:
Our support team will guide you step-by-step through the process.