Privacy
Policy
Your privacy and trust matter to us. We are committed to protecting your personal information and handling it responsibly.
1. Information We Collect
Information collected when you use our website
Personal Information
When you place an order, we may collect:
- Full Name
- Phone Number
- Address / Location
- Email Address
Technical Information
Automatically collected through the website:
- Cookies
- IP Address
- Device & Browser Details
- Website usage data, such as pages viewed and time spent on the website
2. How We Use Your Information
How your information helps us provide our services
We use your information to:
- Process and deliver your orders
- Contact you for order confirmation and updates
- Provide customer support
- Improve our website and overall user experience
- Send promotional offers, discounts, and product updates, where applicable
- Prevent fraudulent activities and maintain platform security
3. Sharing of Information
How and when information may be shared
Your Information Is Not Sold
We do not sell, rent, or trade your personal information.
Your information may only be shared when necessary with trusted service providers.
Service Providers
- Courier Companies – for processing and delivering your orders
- Payment Gateways – for processing online payments
- Marketing Tools – for SMS, email, and remarketing activities
- Analytics Tools – such as Facebook Pixel and Google Analytics to understand website performance
Responsible Data Handling
We expect our service providers and partners to handle your information responsibly and maintain appropriate confidentiality and security.
4. Marketing & Communication
Messages and updates you may receive
Communications
Where you provide your contact information and applicable consent, you may receive:
- Order updates
- Customer service responses
- Promotional messages
- Sales alerts
- New product and collection updates
Unsubscribe
You can unsubscribe from promotional communications at any time by replying "STOP" where supported or by contacting us directly.
Transactional messages relating to your orders may still be sent when necessary to complete your purchase or provide customer support.
5. Cookies & Tracking
How cookies and tracking technologies are used
Why We Use Cookies
- Improve your browsing experience
- Remember preferences and website interactions
- Understand how visitors use our website
- Measure advertising and marketing performance
- Show more relevant advertisements on platforms such as Facebook, Instagram, and Google
Managing Cookies
You can manage or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
6. Social Media & Third-Party Links
External platforms and websites
Third-Party Platforms
Our website, advertisements, and communications may contain links to third-party platforms and websites, including:
- TikTok
- Other external websites and services
Your Responsibility
We are not responsible for the content, privacy practices, or security of third-party websites and platforms.
We recommend reviewing their privacy policies before providing personal information.
7. Data Protection & Security
Measures we take to protect your information
Security Measures
- Secure servers and encrypted systems where appropriate
- Restricted access to personal information
- Regular platform monitoring and updates
- Reasonable safeguards against unauthorized access or misuse
Important Security Notice
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Online communication always carries some level of risk.
8. Customer Rights
Your privacy and data rights
Depending on Applicable Law
You may request to:
- View the personal information we hold about you
- Update or correct inaccurate information
- Request deletion of your personal information where applicable
- Unsubscribe from marketing communications
Privacy Requests
To make a privacy or data-related request, please contact us using the details provided below.
9. Policy Updates
Keeping our Privacy Policy current
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.
Any changes will become effective when the updated Privacy Policy is posted on our website. We encourage you to review this page periodically.
10. Contact Us
We're here to help with privacy-related questions
If you have any questions about this Privacy Policy, want to make a data request, or need privacy-related support, please contact AEEN Wears:
Email: contact@aeenwears.com
WhatsApp: +92 311 5467861