Privacy
Policy
Your trust matters to us as much as your eyewear does. Here's exactly what we collect, why we collect it, and how we protect it.
1Information We Collect
What we ask for, and why
Personal Information
- Full name
- Phone number
- Address / delivery location
- Precise or approximate location, only when you choose “Use My Location” for Sentiments Delivery and grant device/browser permission
- Email address
Technical Information
- Cookies
- IP address
- Device & browser details
- Website usage data
2How We Use Your Information
Only for what keeps AEEN running for you
- Processing and delivering your orders within Pakistan and to supported international destinations
- Contacting you about your order or account
- Providing 24/7 customer support
- Estimating Sentiments Delivery distance and charges when you choose to share your location
- Improving our website and shopping experience
- Sharing promotional offers, when you've opted in
- Preventing fraud and keeping transactions secure
3Sharing of Information
We don't sell your data
We do not sell, rent, or trade your personal information. We only share what's necessary, with:
- Courier and logistics partners — to get your order to you (see our Shipping Policy)
- Payment gateways — to process secure transactions
- Marketing & analytics tools — to understand and improve the AEEN experience
4Marketing & Cookies
Always your choice
Marketing & Communication
We may send order updates and occasional promotional messages. You can opt out of promotional messages at any time by replying STOP, or by contacting us directly.
Cookies & Tracking
Cookies help us remember your preferences, improve your browsing experience, and measure how the site performs. You can control cookies through your browser settings.
5Social Media & Third-Party Links
Instagram, Facebook, WhatsApp, TikTok
Our website and pages may link to Instagram, Facebook, WhatsApp, and TikTok. Once you leave AEEN's website through one of these links, that platform's own privacy policy applies — we aren't responsible for how third-party platforms handle your information.
6Data Protection & Security
How we keep your information safe
We use encrypted systems, restricted access, and ongoing monitoring to protect your personal information. That said, no website or system can be guaranteed to be completely secure — we take every reasonable step to keep your data safe, and continue improving as we grow.
7Your Rights & Policy Updates
Your data, your control
Customer Rights
You can ask to view, update, or request deletion of your personal information at any time, and unsubscribe from marketing messages whenever you like. Some completed-order, accounting, fraud-prevention or dispute records may need to be retained where reasonably required for operational or legal purposes. Contact us and we'll take care of your request.
Policy Updates
This policy may be updated from time to time as AEEN grows. Meaningful changes will be reflected here, so it's worth checking back occasionally.
8Contact Information
Questions about your privacy
If you have any questions about this Privacy Policy or how your information is handled, our support team is available 24/7 — reach out any time:
Address: E-14, St 4, Bandhani, Liaquatabad, Block 10, Karachi, Pakistan
Email: contact@aeenwears.com
WhatsApp: +92 311 5467861
Related Policies
The rest of the AEEN promise
Trust. Transparency. Care.
Protecting your information isn't just a policy for us — it's part of the same honesty AEEN is built on.