Return & Exchange Policy

At Aeen Wears, your satisfaction is our priority.

Return & Exchange Window

• You can request a return or exchange within 30 days after receiving your order.

Eligibility Conditions

• Product must be unused, unwashed, undamaged.

• All tags, labels & original packaging must be intact.

• Order number/invoice is required.

• For damaged/defective product claims, an unboxing video may be required to confirm the issue.

Reasons We Accept

• Wrong size received

• Wrong item delivered

• Damaged or defective product

• You didn’t like the design / not satisfied with the product

✔️ (We accept returns even if the design is not liked)

Refund Options

Once the product is received and inspected, you may select:

• Store Credit (full value for future purchase)

• Bank Refund (shipping charges are non-refundable)

Shipping Charges

• If we sent a wrong or defective item → Free Return / Free Exchange

• If customer doesn’t like the product or ordered wrong size →
  Return shipping charges apply, and COD shipping fee is non-refundable.

Important Notes

• Items purchased during sales, discounts, or promotions are eligible for exchange only (no refunds), unless defective.

• Customized or personalized items are not eligible for return or exchange.

Processing Time

After the returned item is received by us and passes inspection,
processing takes 3 to 7 business days.

How to Request Return / Exchange

Kindly contact us with the following details:

• Full Name

• Order Number

• Issue Description

• Photos & Video (if required)

📩 Email: contact@aeenwears.com
📱 WhatsApp: 03115467861

Our support team will guide you step-by-step through the process.